Documents
It is not the length of the list that causes trouble. It is the order.
A repatriation rarely fails for want of willingness. It fails because one paper is missing, or because it was requested too early.
Here is what is needed, where it comes from, and why the sequence matters more than the list itself.
These papers are needed whatever the destination country:
This is where files diverge. Every consulate sets its own requirements, and they sometimes change without notice.
The most frequent additions are consular legalisation of the Swiss documents, an apostille under the Hague Convention, a certified translation into the country's language, and occasionally a confirmation that no communicable disease was present.
Some countries additionally require prior approval from the local authority at the place of burial. That point is easy to overlook and costs days when discovered late.
Before anything else, we ask the consulate concerned for the written list of required papers, in order, together with its submission days and hours. That half hour on the phone regularly saves a week.
Many papers depend on one another. The death certificate can only be issued after notification to the civil registry; the coffin confirmation presupposes that the body has been placed in the coffin; the laissez-passer requires both; and the consulate legalises only signed originals.
Trying to save time by working in parallel achieves the opposite: the consulate rejects an incomplete file and it has to be done again.
Booking the air freight comes last. A flight booked before the file is closed is a flight lost.
This happens more often than you would think: an expired passport, a birth certificate left behind in the home country, an unclear residence situation. It is almost never a final obstacle.
Consulates have replacement procedures, and the Swiss authorities accept substitute documents in well-founded cases. Tell us what is missing rather than waiting: the earlier we know, the simpler the solution.
Questions & answers
The Swiss part: two to three working days. The consular part: from twenty-four hours to a week depending on the mission. That second block almost always determines the overall duration.
It depends on the country. Some accept Swiss documents in German or French; others require a sworn translation into their official language. We check in advance and have the translations produced.
They appear in our offer as a separate item, because they vary greatly by country. We advance them and pass them on at cost, with the receipt.
Partly, yes. But the confirmation of proper placing in the coffin can only be issued by a funeral firm, and most consulates accept submissions only from a professional. In practice the file cannot be closed without us.